And if in case the chatbot is unable to provide a solution to a customer then it will simply divert that customer to a human representative. Customers just have to interact via a chatbot for WhatsApp just as they chat with any other contact on the app. Offer optimum ease of access to customersĪ WhatsApp chatbot eliminates the need for customers to download a separate application or visit the official website to contact a business. By using WhatsApp chatbot integration, a business can automate repetitive marketing tasks, helping the sales and marketing team to focus more on generating leads. The WhatsApp chatbot platform helps businesses to offer personalized recommendations to customers by analyzing their historical data and previous purchases.Īlso, companies can send monthly newsletters and promotional notifications to the customers who have signed up for it. Improve marketing campaigns and advertising opportunitiesĪ lot of businesses use WhatsApp chatbots to promote their products and services such as upcoming events, new arrivals, new services, new offers/discounts to their customers globally. This also saves a huge sum of money that companies spend on hiring and training their resources. Moreover, WhatsApp chatbots are available round the clock, so businesses do not have to ensure the availability of customer service representatives all the time. So, customers no longer have to wait in queue or listen to annoying interactive voice responses to contact customer service department. Effective chatbots have demonstrated a deeper understanding of users and have allowed quick initiation of chatbots that result in quality user experience. With the digital revolution, chatbots are moving ahead rapidly. Insights Everything you need to know about chatbots powered by artificial intelligence
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